The patient shares the burden of responsibility with the
hospital for ensuring they receive optimal care. The following
outlines a list of patient responsibilities. We expect our
- Provide accurate information regarding your health with
relation to past illnesses, hospital stays, medications and any
unexpected changes. Full disclosure allows us to more fully meet
your needs as a patient.
- Follow your physician's orders as well as instructions from
other members of our staff. Your health is their top priority.
- Bring a current copy of your Living Will or Durable Power of
Attorney for Health Care, if applicable, so they may be added to
your medical record. Documents are accepted during hospital
admission or an appointment with your physician.
- Accept responsibility should you refuse treatment or violate
your physicians orders.
- Show consideration for staff members and fellow patients by
complying with hospital rules and regulations.
- Supply current insurance information.
- Honor financial obligations to the hospital accrued through
the acceptance of care, which includes working with the hospital
or physician's office to plan payment dates.
- Inform us of any dissatisfaction with your care during your
time with us.
- Understand the control you possess over your health. Your
daily decisions are the main determinant of your overall physical
- Persevere through the numerous situations in which we will
need to ask for your name and birth date. Rest assured, this
information is vital to maintaining quality records of your stay.
A patient's rights are critical to the healthcare process. We
believe all our patients are entitled to:
- Professional, compassionate care.
- Reasonable access to appropriate medical care.
- Complete information regarding your illness, treatment,
alternatives and likely outcomes, in a language that you can
- The freedom to consent to or refuse treatment and a detailed
analysis of the consequences of your decision.
- Request a second opinion or change physicians.
- Safety and privacy in all aspects of your hospital visit,
including any information and records regarding your care.
- The names and responsibilities of any staff member who
participates in your care.
- Information regarding any hospital policy or nuance of your
- An itemized bill detailing all charges.
- A clear explanation regarding research and the right to
refuse participation therein.
- Avenues to express your concerns without fear of reprisal
- An opportunity for organ donation, if so desired.
- A copy of your medical record which cannot be denied solely
on an inability to pay.
- Control over all decisions about your treatment and discharge
from the hospital.
- Information regarding a physicians ownership in the hospital.
- Spiritual counseling for you and your loved ones.
As our patient, your opinion is of the utmost importance. You and
your family should feel free to express any compliments, concerns
or complaints to our staff without fear of reprisal,
discrimination or unreasonable interruptions of care.
Should you have an issue while in the hospital, please speak to
our nurse manager. If the nurse manager is unable to resolve the
situation, our chief nursing officer will be contacted to address
If a patient wishes to lodge a complaint after discharge from the
hospital he or she can contact Patient Relations at 615-222-6630.
Should you feel your complaint was handled without due diligence,
please call one of the following numbers:
Tennessee Department of Health, Health Facilities Complaint
Joint Commission Complaint Hotline 1-800-994-6610