Direct Patient Care

Saint Thomas West Hospital serves its patients and community with core values rooted in a faith based ministry with particular attention to those who are poor and vulnerable.  Certain financial figures unique to non-profit healthcare organizations represent this commitment to delivering the highest quality of health care to those who are most poor and vulnerable, including those who are elderly and those who live below the federal poverty guidelines.

Saint Thomas West Hospital provides the highest quality of care to all persons, regardless of their ability to pay, and cares for many persons who are elderly, living in poverty, and living with disabilities.  



% of the value of services rendered

Medicaid (other than TennCare)


Medicare HMO






Bridges to Care





Much of their care is covered by Medicaid, Medicare and TennCare.  However, the payment that the hospital receives from these programs often does not cover the actual cost of those services.  Therefore, the hospital records a shortfall; that is the difference between the actual cost of services and how much these programs pay (reimburse).  

An additional shortfall is recorded when patients who are uninsured and underinsured do not have the means to pay for the very high cost of professional health care services (bad debt attributable to means tested programs and those who qualify for financial assistance).  These numbers demonstrate Saint Thomas West Hospital’s commitment to providing the highest quality care to all persons, particularly those who are poor and vulnerable, regardless of ability to pay.

  • Medicaid
  • Medicare, TennCare
  • Bridges to Care and BTC+
  • Uninsured (charity care and bad debt related to uninsured)